Last updated: 18 November 2025

SimOnline (“we”, “us”, “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make use of our services.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

  • Name and surname

  • Email address

  • Phone number

  • Delivery or billing address

  • Payment information (processed securely by third-party payment providers)

1.2 Automatically Collected Data

When you browse our store, we automatically receive:

  • IP address

  • Browser type

  • Device information

  • Pages viewed

This helps us improve our website and user experience.

2. How We Use Your Information

We use your information to:

  • Process and fulfil your orders

  • Send order confirmations and updates

  • Respond to customer inquiries

  • Improve our website and services

  • Comply with legal requirements

We do not sell, share, or rent your personal information to third parties.

3. Payment Security

All payments are processed via secure, PCI-compliant payment gateways. We do not store your card details.

4. Cookies

We use cookies to improve browsing experience, track website performance, and remember your preferences.

5. Third-Party Services

We may use third-party providers such as:

  • Payment processors

  • Courier partners

  • Website analytics tools

These parties only receive the information necessary to perform their services.

6. Data Protection

We take reasonable precautions to protect your data, including:

  • SSL encryption

  • Secure hosting

  • Limited access controls

7. Your Rights

You may request to:

  • Access your personal data

  • Correct your personal data

  • Delete your personal data

Contact us at: info@simonline.co.za